Registration and Patient Admission

Prior to coming to the facility, your physician will schedule your appointment date and time. Patients may call to schedule their appointments also. Scheduling is open Monday through Friday, from 8:00 a.m. to 5:00 p.m. The number is (304) 766-3726 or (304) 766-3540. Please remember you must bring your physician order, picture ID and Insurance cards with you on the day of registration.

Pre-Admission at Thomas Health
Our pre-admission testing service allows our patients to have all the required medical tests completed several days before your admission to our hospital. This often means a shorter hospital stay, and pre-admission testing is often requested by insurance companies. Pre-Admission testing is done in the Medical Office Pavilion registration area, Monday through Friday. If you are coming in for pre-admission testing prior to surgery, you should go directly to the Thomas Medical Office Pavilion at Thomas or the Main Admitting at Saint Francis. For information, call (304) 766-3967.

Billing and Payment Arrangements
There are Financial Coordinators at Thomas Health who are available to assist you with your account prior to the date of service, during your stay or upon discharge. At Thomas Health, we are committed to providing you with the best available healthcare along with convenient and reliable billing services. If you have questions regarding your account and wish to speak to a customer service representative, you may call us toll-free at 1 (844) 633-1351 (Thomas) or 1 (866) 482-1976 (Saint Francis) Monday through Friday 8:30 a.m. – 5:00 p.m.

Payments or Inquiries should be mailed to:
Richmond Patient Account Services:
Boulders VIII
Thomas Health
7300 Beaufont Springs Drive
Richmond, VA 23225

It is important to remember your hospital bill covers services provided by the hospital: room, nursing care, meals, housekeeping and linen. It may also include services ordered by your physician: x-rays, laboratory tests, medical supplies and oxygen.The bill from Saint Francis Hospital and/or Thomas Memorial Hospital does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, Spine and Nerve Center Physicians or other physician assistants. You will receive separate bills from these physicians.