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Billing and Financial Assistance

Price Transparency

Thomas Health wants patients to make informed decisions about their healthcare services. We invite you to visit our Price Transparency Page and compare the prices of Thomas Health’s healthcare services against those of other hospital providers for the care you need now or in the future.

Financial Assistance

Financial Advocates at Thomas Health are available to assist you with your account prior to the date of service, during your stay, or upon discharge. Before receiving service, consider speaking to one of our Financial Advocates to discuss payment options and programs for which you might qualify. Those programs include:

  • MDsave: Vouchers are purchased on the MDsave website, and this voucher will include the physician’s fees, hospital charges, and anesthesia if needed. One payment will be made to MDsave, and you will not receive a bill for that procedure.
  • CarePayment: Offers payment plans and the ability to combine accounts while making one payment.
  • Uninsured Discount: We offer a 65% uninsured discount to our patients who do not have insurance coverage.
  • Financial Application: Complete a financial application to determine the financial arrangements for which you qualify.
  • Medicaid Screening: Thomas Health employees can screen you to determine eligibility for Medicaid benefits.

Please call the numbers listed here if you have any questions regarding your financial responsibility before receiving service.

Pre-Registration
(304) 766-4333

Thomas Memorial Hospital Financial Advocates
(304) 766-5615

Saint Francis Hospital Financial Advocates
(304) 347-6688

Hospital Billing

At Thomas Health, we are committed to providing you with the best available healthcare along with convenient and reliable billing services. If you have questions regarding your hospital bill, a Customer Service Representative will be happy to assist you Monday through Friday from 8:30 a.m. – 5:00 p.m.

Thomas Memorial Hospital
1 (844) 633-1351

Saint Francis Hospital
1 (866) 482-1976

Payments or Inquiries should be mailed to:
Richmond Patient Account Services:
Boulders VIII
Thomas Health
7300 Beaufont Springs Drive
Richmond, VA 23225

Additional Patient Financial Responsibilities

It is important to remember your hospital bill covers services provided by the hospital. Examples include charges for your room, nursing care, meals, housekeeping, and linens. It may also include services ordered by your physician, such as x-rays, laboratory tests, medical supplies, and oxygen. The bill from Saint Francis Hospital and/or Thomas Memorial Hospital does not include charges for your physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, Spine and Nerve Center Physicians, or other physician assistants. You will receive separate bills from these physicians. If you have questions, you will find their information below.

Thomas Health Physicians
(833) 416-0790

Envision Physician Services (ER Physicians)
(800) 355-2470

Medusind (Pathologist)
(540) 776-9410
Contact: Karen Feury

Professional Anesthesia
(304) 344-0096

Kanawha Valley Radiologists
(304) 343-4625
https://Pay.INDTAMED.COM/KVR

Hospitalist Medicine of WV
(844) 323-5865
PO Box 740585 • Los Angeles, CA 90074

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