Today’s Thomas Health Tuesday features Courtney Walker, a Patient Service Representative (PSR) in Oncology.

 

  • What is your job title and primary responsibility?
    • Oncology PSR (Treatment Side)
    • As a PSR, it is my job to check patients in and out for chemotherapy, schedule patients for appointments/chemo, be one of the friendly voices that answers the phone for our office, to name a few. But there are many things I do in the background of the office for both the treatment/office side that don’t go unrecognized. The staff always tells me how much they appreciate me, which I have never experienced before. It truly means a lot and makes coming to work more pleasant. Often people ask me, “What do you do in oncology?” I reply, “Pretty much everything but be a doctor/nurse” I would do anything I possibly can for our staff/patients. This office and my position genuinely mean the world to me, and I take so much pride in what I do for Thomas Health. My husband often jokes and says I am the Erin Brokvoich to Thomas Oncology because I know almost all of our treatment patients on a first-name basis and sometimes remember their families’ names and life stories. I take that as a compliment!

 

  • How long have you worked at Thomas Health?
    • I just celebrated my second anniversary in February 2022.

 

  • Why do you like working for Thomas Health?
    • All of my coworkers and even patients feel like family to me. I see them more than I see my own family, and while that may be sad to some, I am blessed to be a part of this team and to be a part of our patient’s cancer journey, and help them leave with a smile on their face even when they aren’t feeling their best.

 

  • What has been your biggest accomplishment?
    • There was a circumstance where a patient was new to their cancer diagnosis. They were afraid to even come into our office and nearly had a panic attack just walking in and told me they couldn’t go through chemo and wanted to leave. I walked outside and sat with them on the bench as they cried and told me, “I just can’t do this” I told them, “Yes, you can; I will be right here. You have already faced the biggest giant, and that was getting yourself to this appointment today in the hopes of saving your life from this horrible disease” To this day, they tell me, “You may have saved my life had it not been for you, I would have walked out that door and never looked back.” That meant the world to me and has been a massive highlight in my career here at Thomas.

 

  • What is your team like?
    • The oncology team is TOP NOTCH! We are like a family. We all work so well together, we get along, laugh and cry together, and we all have each other’s back. I’ve never had a job that would make me sad if I left until now. I LOVE what I do here, and I’m proud to be a part of Thomas Health.

 

  • What is a unique part of working here?
    • Cancer is not unique, it’s not fun, it’s not discriminatory, and it can change your and your family’s life within seconds. However, working here has given me a whole new perspective on the gift of life. There have been times I’ve wiped tears, helped a patient try on wigs to make them “feel pretty again,” given them hugs of reassurance (pre-pandemic, of course), and when you come in here and you’ve had a bad morning/day. You stop and look around at what you see, and at that moment you realize, “My bad day is their best day,” and it can change anyone’s attitude.

 

  • How have you grown professionally?
    • When looking for a career change, most people feel “it’s all about the money,” and I used to be constantly searching for the next lateral move. I have finally found where I belong, and the things I have accomplished working here have changed me professionally, emotionally, and mentally. I have taken a phlebotomy class here at Thomas that will potentially give me the opportunity for advancement here in our office and will allow me to grow into something more to help our patients. I want to add that I appreciate Thomas for allowing us to take this class at no cost; as an employee, that also includes a FREE national certification. I have found my passion and where I need to be!

 

  • Who are some of your biggest inspirations within the company?
    • Sabrina McNeel, RN, is an oncology nurse who has been a part of Thomas for over 20 years. She inspires me daily to continue my education and become a nurse, my ultimate goal. Sabrina never treats me any less because I’m not “college-educated.” She speaks so highly of me and always commends me for going the extra mile. She comes to me when something unexpected is needed, and a lot of times, we work hand in hand in the background of the office to accomplish things for patients and get them treatment. She has been my constant supporter in this office, and our friendship is something I will never take for granted.